PRACTICE
AI agents
Software that uses models, tools and state to pursue a bounded task.
DEFINITION
AI agents definition
An AI agent is software that uses a model to select and perform actions toward a defined goal. Its useful boundary comes from the tools it may call, the information it may retrieve and the conditions that stop or escalate its work.
WHY IT MATTERS NOW
The current operating pressure
Models can now combine language, tool calls and structured outputs in one workflow, so teams need explicit permissions, evaluation sets and human handoffs before an agent touches a production process.
WHAT WE DO ABOUT IT
Work connected to AI agents
AI assistants and agents
Retrieval over your own documents, tool access scoped by role, a human in the loop on anything customer facing.
Retrieval over your documents
A working retrieval layer over your own material, with the ingestion, chunking and permission rules written down.
Evaluation and guardrails
An evaluation set, cost and latency limits, and logging, so model behaviour is measured rather than assumed.
Trace the shared concern through your systems
Bring the system boundary and the decisions that need evidence. We will identify the connected work and define a practical starting point.